Privacy Policy

1. Information We Collect

When you use Safarnama, we collect information you provide directly, such as your name, email address, phone number, and payment details. We also collect information automatically when you browse our platform, including device data, IP addresses, and usage patterns.

• Name, email, phone number, and date of birth when you register
• Payment information (processed securely through PCI-DSS certified gateways)
• Travel preferences, booking history and wishlist items
• Device information, browser type, and IP address
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to provide, improve, and personalize our travel services. Specifically:

• To process and confirm your bookings and payments
• To send booking confirmations, itineraries and travel documents
• To send promotional offers and travel deals (you can opt out anytime)
• To improve our platform, detect fraud, and ensure security
• To comply with legal obligations

3. Data Sharing

We do not sell your personal data to third parties. We share your information only with:

• Hotels, cab operators and tour guides to fulfil your bookings
• Payment processors (Razorpay, Paytm) for transaction processing
• Analytics partners (data is anonymised and aggregated)
• Law enforcement when legally required

4. Data Security

We protect your data using industry-standard SSL/TLS encryption, secure servers, and PCI-DSS compliant payment systems. Passwords are stored using bcrypt hashing. Access to personal data is restricted to authorised personnel only.

5. Cookies

We use cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You can disable cookies in your browser settings, though some features may not function properly.

6. Your Rights

You have the right to access, correct, or delete your personal data. You can also request data portability or withdraw consent for marketing communications at any time by emailing privacy@safarnama.in.

7. Children's Privacy

Safarnama does not knowingly collect personal information from children under 18 without parental consent. If you believe we have inadvertently collected such data, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website. Continued use of Safarnama after changes constitutes acceptance.

9. Contact Us

For privacy concerns, email us at privacy@safarnama.inor write to: Safarnama Privacy Officer, Dehradun, Uttarakhand, India.